Shipping policy
Shipping Policy
At Pink Namaste, we carefully pack and dispatch every order with love and attention. Many of our products are handmade or thoughtfully sourced in small batches, so we appreciate your patience and support of slow, mindful commerce.
Processing Times
Orders are usually processed within 1–3 business days.
During busy periods, launches, sales, or holidays, processing may take slightly longer. If there is any significant delay, we will contact you directly.
Orders placed on weekends or public holidays will be processed on the next business day.
UK Shipping
We currently ship throughout the United Kingdom using Royal Mail tracked delivery services.
Estimated Delivery Times
- UK Shipping: 2–5 business days
Shipping costs are calculated at checkout.
Free UK shipping may be offered on selected orders or promotional periods.
International Shipping
We ship to selected international destinations using Royal Mail International services.
International delivery times vary depending on the destination and local customs processing.
Estimated International Delivery Times
- Europe: 5–12 business days
- Rest of World: 7–21 business days
Please note:
- Customers are responsible for any customs duties, import taxes, or local handling fees.
- Pink Namaste is not responsible for delays caused by customs or local postal services.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow a little time for tracking updates to appear after dispatch.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
Pink Namaste cannot be held responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us as soon as possible at info@pinknamaste.com and we will do our best to help before dispatch.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us and we will help investigate with Royal Mail.
We kindly ask customers to allow:
- 10 business days for UK deliveries
- 25 business days for international deliveries
before a parcel is considered lost.
Damaged Items
If your order arrives damaged, please email us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and item
We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
Please refer to our Returns Policy for full information regarding returns, exchanges, and refunds.
For hygiene reasons, some items may be non-returnable unless faulty.
Contact
If you have any questions about shipping or your order, please contact:
Pink Namaste
Email: info@pinknamaste.com